Frequently Asked Questions

---

All of our bags are hand-painted and hand-made in NYC.  The process begins with blank cotton duck canvas, which is primed and painted by hand without stencils, giving each cut a unique design.  After the fabric is sealed, we assemble the bags in our NYC factory. 

The bags are made primarily from cotton duck canvas manufactured in the US, along with Italian leather trim on the outside and waterproof canvas liner on the inside.

The bags are highly durable.  If something gets on the outside of the bag, we recommend rinsing the canvas with a dampened cloth.  Note that because the bags are hand-painted, cracks or chips in the paint may occur over time.  This is part of the natural evolution of the bag and adds character to the piece.  If any structural issues emerge,  however, please contact us and we can discuss potential solutions.

We have a one year warranty against defects for all products. If you find a defect in your item, we will repair or exchange the item free of cost within one year of the purchase date. This does not apply to normal wear and tear such as scuffs, chips, or peels in the materials, stains, and changes in the appearance of the product which do not impair the functionality of the product.